Terms & Policies

01Introduction

These Terms & Policies govern your use of HOMZ.Digital ("HOMZ"), a digital unit operated by Shineing Digital LLP ("Shineing Digital", "we", "us"). All billing, GST invoicing, legal documentation, policy administration and regulatory coordination for HOMZ are handled under Shineing Digital LLP. By using the website, creating an account, posting a listing or contacting an advisor, you agree to these terms. If you do not agree, please do not use our services.

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Continued use after an update means you accept the revised terms.

02Company identity and responsibility

HOMZ is a digital unit and brand of Shineing Digital LLP. It is not a separate legal entity. All contracts for paid platform services, invoices, GST records, receipts and eligible refunds are issued, maintained or processed in the name of Shineing Digital LLP, subject to the details shown on the relevant invoice.

Document checks, account or listing verification, policy enforcement, legal notices and legal proceedings relating to HOMZ are handled by or on behalf of Shineing Digital LLP. For general or document-verification assistance, email info@homz.digital or call 7240001444. Formal grievances may be sent to info@shineing.digital.

03Use of the website

You may use the website to search, view and enquire about properties for your personal, non-commercial use. You agree not to:

• copy, scrape or republish listings, photographs or content without written permission;
• post false, misleading or duplicate information about a property or yourself;
• use the website to send spam, harass other users or advertise unrelated services;
• attempt to access accounts, systems or data that you are not authorised to access.

We may suspend or remove access for anyone who breaches these rules.

04Listings and verification

Property details, prices and availability are provided by owners, agents and builders. We take reasonable care to keep them accurate, but they may change without notice and do not form an offer or contract.

A Verified mark means the submitted information and applicable documents have completed the platform review process. It is not a legal title opinion or guarantee. Buyers and tenants should conduct independent legal, physical and financial checks before making a payment.

KYC documents are stored in protected folders. During a pending or correction review, only authorised reviewers can access them and access is logged. After verification, the documents are sealed from routine viewing or downloading. Exceptional access requires documented Grievance Officer authorisation or a binding legal requirement. Only the account holder can submit updated KYC details, which starts a new review and sealing cycle.

05Brokerage and fees

Listings posted directly by owners carry no brokerage for buyers or tenants. Where an advisor manages a purchase, sale or rental on your behalf, the service fee is agreed in writing before the first site visit.

Fees are payable only on the terms stated in that written agreement. HOMZ.Digital does not collect token amounts, booking amounts or deposits on behalf of owners unless this is expressly agreed in writing.

06Paid plans

HOMZ currently provides a free property-listing plan. Any future paid service, promotion or add-on will show its price, validity, limits and applicable taxes before the user confirms an order. No paid service will be activated without the user's express confirmation.

07Payments and GST

Prices, if a paid service is offered, are shown in Indian rupees. Applicable GST is calculated at checkout and shown on the invoice issued by Shineing Digital LLP. Online payments are processed by Cashfree Payments; HOMZ and Shineing Digital LLP do not store full card, UPI PIN or banking credentials.

Payment confirmations and invoices may be delivered through the website and Google Workspace email services. Payment and tax records are retained for the period required by applicable law.

0824-hour cancellation and refund policy

You may request cancellation and a full refund within 24 hours after successful payment only if no paid benefit has been used. A paid benefit is considered used if you have posted or published an advertisement or listing, consumed any plan credit, activated a boost or featured placement, generated a paid lead benefit, or otherwise used a service included in the purchase.

• Submit the request within 24 hours of the payment timestamp by emailing info@homz.digital from your registered email address or calling 7240001444, and include the invoice or transaction number.
• If any credit, advertisement, listing, boost or paid benefit has been used, the purchase is not eligible for this 24-hour refund.
• Duplicate payments, failed activations and payments taken without service delivery will be reviewed separately and, when confirmed, refunded in full.
• Approved refunds are returned to the original payment method. Bank or payment-gateway processing may take approximately 5-7 working days after approval.
• GST adjustments and credit notes, where applicable, are handled by Shineing Digital LLP.

This policy does not restrict any non-waivable rights available under applicable law.

09Privacy policy

HOMZ.Digital is a digital unit of Shineing Digital LLP. We collect personal data reasonably required to provide the requested service, including name, mobile number, email address, city, account and device/security data, viewed or saved properties, enquiries and communications. Depending on the service, we may also process KYC details, the last four Aadhaar digits, PAN, GST/RERA records, property documents, home-loan information and documents, payment references and invoice details.

We use this information to create and secure accounts; publish and verify listings; respond to enquiries; connect users with owners, agents, builders, lenders or professional partners when requested; process payments through Cashfree; send account and service email through Google Workspace/Gmail SMTP; prevent fraud; maintain audit trails; and meet tax, accounting, legal and regulatory obligations. We do not sell personal data.

KYC files are protected from direct public access. Authorised reviewers may access them while verification is pending and the access is logged. Once verified, documents are sealed from routine viewing or downloading. Exceptional access requires documented Grievance Officer authorisation or a binding legal requirement. Only the account holder can submit an update, and doing so starts a new verification cycle.

Service providers receive only the data needed for their function and are expected to protect it. Personal data is retained only while needed for the stated purpose, an active account, dispute prevention, or mandatory legal, tax and security records; it is then deleted or irreversibly anonymised. Backup copies may remain for a limited rotation period.

You may request access, correction, deletion or withdrawal of consent, subject to identity verification and lawful retention requirements. Withdrawal does not affect processing already lawfully completed and may make a requested service unavailable. Send ordinary privacy requests to info@homz.digital. Send grievances or unresolved privacy complaints only to info@shineing.digital.

HOMZ is not intended for independent use by children under 18. A parent or lawful guardian must handle any property-related request involving a minor. We use reasonable security safeguards and will investigate suspected breaches, take containment steps and provide notices where required by applicable law.

10Cookies

The website uses essential cookies and local storage to keep accounts secure, remember preferences, maintain sessions and support saved items. We may use limited analytics to understand aggregate page usage and improve performance.

Where consent is required, optional analytics or marketing technologies should be used only after consent. You can withdraw consent or clear/block cookies through your browser; some account and saved-item features may then stop working.

11Calls and messages

When you submit an enquiry, you consent to being contacted by HOMZ.Digital, Shineing Digital LLP or the relevant owner, agent, builder, lender or service partner by phone, SMS, WhatsApp or email for that enquiry and related service updates. This consent is specific to the requested service and is not permission for unrelated marketing.

You may withdraw communication consent at any time by replying STOP, using an available unsubscribe option or writing to info@homz.digital.

12Limitation of liability

HOMZ.Digital, operated by Shineing Digital LLP, acts as a technology and property-services intermediary between buyers, tenants, owners, agents, builders, lenders and service partners. Unless expressly agreed in writing, we are not a party to a sale, lease, loan or construction agreement and are not responsible for another party's performance.

To the fullest extent permitted by law, Shineing Digital LLP is not liable for indirect or consequential loss arising from use of the platform or reliance on listing information. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

13Intellectual property

The HOMZ.Digital name, platform design, software and original content are operated by or licensed to Shineing Digital LLP. Photographs, descriptions, trademarks and documents supplied by users, owners, agents and builders remain the property of their respective owners and may be used only for the authorised listing or service purpose. No platform content may be copied, scraped or republished without permission.

14Governing law

These terms are governed by the laws of India. Subject to any mandatory consumer forum or statutory jurisdiction that cannot be excluded, disputes relating to HOMZ.Digital or services operated by Shineing Digital LLP will be subject to the competent courts at Kota, Rajasthan.

15Grievance, government and legal support

The dedicated grievance email is info@shineing.digital and must be used only for formal grievances, government or regulatory correspondence, and legal notices. Grievance correspondence may also be addressed to Shineing Digital LLP, 2nd Floor, Maliwal Market, Gumanpura, Kota, Rajasthan 324001. For general, privacy, billing, GST, refund or document-verification support, use info@homz.digital or call 7240001444.

For a grievance, include your registered name, mobile or email, invoice or listing reference, a clear description of the issue and supporting documents. We will acknowledge the request within a reasonable period and handle it according to its nature and applicable law. Sensitive documents should be shared only through an authorised channel requested by our support team.