Frequently asked questions

HOMZ.Digital is a property discovery and listing platform operated as a digital unit of Shineing Digital LLP. It helps buyers, tenants, owners, agents and builders discover, post and manage property listings. HOMZ acts as an intermediary and is not automatically a party to a sale, lease, loan or construction agreement.

No. You can browse public properties, projects, property videos and guides without an account. Create an account to save homes and searches, send enquiries, receive city alerts, post listings and manage your profile.

Yes. You can use Google sign-in on the login page or sign in with your registered email and password. If the same verified email already has a HOMZ account, Google sign-in connects you to that account.

Choose your preferred city and enable property alerts in your account. When an approved property is newly listed in that city, HOMZ may send an in-app, push or email notification according to your notification settings and browser permissions.

Use the home-page search or listings page to filter by city, locality, budget, property type, bedrooms and sale or rent. Sign in and tap the heart to save a property, or save a search to receive matching-property updates.

A Verified mark means the information and applicable documents submitted for that listing completed the HOMZ review process. It is not a guarantee, legal title opinion or substitute for independent legal, physical and financial checks before paying or signing an agreement.

Open the property or project page and use the available enquiry or contact option. Your enquiry is shared only as needed to respond to that request. Never send money only on the basis of a listing; verify the property, person and documents independently.

Yes. You can submit a home-loan enquiry or application through the Home Loan section and track its status. With your consent, the required information may be shared with an eligible lender or service partner. Final eligibility, rate, approval and disbursal are decided by the lender.

No. Listings marked as owner or zero-brokerage options may not charge brokerage to the tenant. An agent, advisor or other service provider may charge a fee; confirm the amount and terms in writing before a visit or commitment.

The deposit is decided by the owner and may vary by city, property and agreement. Check the listing and confirm the final rent, deposit, maintenance, notice period and refund conditions in writing before making any payment.

HOMZ does not automatically create or register a rent agreement as part of a listing enquiry. The owner and tenant should use an appropriate written agreement and obtain independent legal or registration assistance where required.

Create or sign in to your account, open Post Property, choose an available plan and add the property details, price, location and photos. If listing moderation is enabled, the property is published after review. You can track its status from My Listings.

HOMZ normally reviews a complete listing within one working day. Missing, unclear or inconsistent information may take longer, and the account holder will be asked to correct the listing before it can go live.

Yes. Sign in and open My Listings to manage your own property. An edited listing may return to review before becoming public again. You can also contact info@homz.digital or call +91 72400 01444 if you cannot access the account.

Plan limits and validity are shown before activation. When a paid plan ends, the account returns to the available free-plan limits; listings above that limit may be paused or expire until they are renewed or the plan is changed.

Eligible accounts and plans can upload a vertical property video from the Property Videos section. Videos are reviewed before publication and must relate to the listed property, follow the upload limits and avoid misleading or prohibited content.

HOMZ uses information needed to provide and secure the services you request, such as accounts, saved items, enquiries, listings, verification, payments and notifications. We do not sell personal data. See Terms & Policies for retention, consent, deletion and complaint details.

KYC files are protected from public access. Authorised reviewers may access them during review and access is logged. After verification, the documents are sealed from routine viewing or downloading. Exceptional access requires documented Grievance Officer authorisation or a binding legal requirement. Only the account holder can submit an update, which starts a new review.

Sign in, open the profile menu and choose Profile or Security & login. You can update eligible profile details, change your password and manage available security options. If you cannot sign in, use Forgot password on the login page.

Online payments are processed securely by Cashfree Payments. HOMZ and Shineing Digital LLP do not store your full card number, UPI PIN or banking credentials. Always complete payment only on the official HOMZ checkout and Cashfree payment screen.

Where GST applies, it is calculated and displayed at checkout. After a successful payment, the invoice issued under Shineing Digital LLP can be downloaded from the payment-success or account area. Keep the order or invoice number for support.

Do not immediately pay again. Return to HOMZ and check the payment status. A successful payment is activated only after server verification with Cashfree. If money was debited but the order is not active, contact info@homz.digital or call +91 72400 01444 with the order reference.

A paid order may be cancelled and requested for refund within 24 hours of successful payment only if no listing, post, credit, boost, featured placement, video allowance or other purchased benefit has been used or activated. Duplicate payments and paid-but-not-activated services are handled after verification. Approved refunds return to the original payment method, subject to bank or payment-provider processing time.

Email info@homz.digital or call +917240001444 during Mon – Sat, 9:30 AM – 7:00 PM. Include the registered email or mobile number and, where relevant, the property, order or invoice reference so the support team can locate the issue.

For a formal grievance about privacy, KYC access, payments, listings, policies or an unresolved complaint, write only to info@shineing.digital. The Grievance Officer is under Shineing Digital LLP at 2nd Floor, Maliwal Market, Gumanpura, Kota, Rajasthan 324001. HOMZ will acknowledge and handle the grievance within the applicable legal timeline.